‘It takes all sorts,’ is a phrase we often hear, but it really is true when you reflect on windows (no pun intended!). we say that because in 50 years of making and installing windows, we’ve had literally thousands of curious requests from customers, and it’s gratifying to see happy customers when you deliver precisely what they want.
Best value, best service, best knowledge are the three standards we run to at West Norfolk Glass, and each is equally important when it comes to double glazing. You’d think that value doesn’t need any explanation, and our pricing is as keen as possible, but the lowest price isn’t always the best product in our experience. We’ve removed and replaced other manufacturers’ poorly-fitted and low quality windows for homeowners, which have lasted for less time than our 10-year quibble-free guarantee, and invariably they have been supplied by a company that’s ‘gone out of business’ or ‘not interested’ when the customer has had a problem.
Which leads to our second standard – service. As a second-generation Norfolk family business that’s been trading continuously since 1967, I doubt we would be here today without looking after our customers. Good service is integral to everything we do – from our solutions-based approach to courteous and careful installation, and a post-installation call from our team to ensure customers are more than happy with their new glazing.
They say with age comes knowledge, and with 50 years’ glazing experience we obviously have an idea of what works. We install a wide range of products and, as members of the Glass and Glazing Federation we operate to the highest industry standards, but one thing we are not is assumptive. Whether a customer wants Georgian sashes, contemporary aluminium frames or a basic PVCu door, the customer wants what they want, and that’s what we deliver – just using our knowledge, at the best value and service.